1. Orders may be placed by phone between 9:00 a.m. and 10:00 p.m. eastern time.   Calls after 6:00 p.m. and/or weekends may require a call back.  Please leave a message on our voice mail and we will get back to you ASAP.

2. Orders may be placed by phone, fax or online by the following:

• Our Tech Line number is: (352) 799-4139. This line is for technical support and for raceways that require extra help when placing there order.  We have experts on hand to answer you questions at this number.   Technical and support information questions can also be answered online by E-mailing us at Tech@SlotCarsUSA.com.
• Our toll free order line number is 888-SLOTCAR (756-8227).  This line is for orders only and no technical questions or support information can be answered at this number.
• Our 24 hour dedicated fax line number is: (352) 799-4647.
• Orders can be sent via your computer by   E-mailing us at Orders@SlotCarsUSA.com

3. Be prepared to provide the following information when ordering:

• Your shop name, location & account #.
• For fastest, most accurate service please have the quantity and item number.  If you are unsure, please give us an accurate detailed description so we can find it for you, however the best way to ensure you will get the correct item is to have the stock number and manufacturer.  Orders taken without part numbers may be delayed.  We have inventory control tags available for your convenience.
• All orders will be shipped UPS ground unless otherwise noted.