1. We do not hold back orders unless specifically requested to do so.

2. Backorders over $50.00 will shipped automatically unless requested not to.  All backorders under $300.00 will incur all shipping charges.

3. Backorders will be held as items come in stock on a first come, first serve basis and shipped with your next order.  All backorders sitting for more than 10 days will be canceled.  To avoid this please give us a daytime number we can reach you at.

4. We do not substitute items unless requested to do so. When asked to substitute an item we will to the best of our ability substitute with an item that most closely matches in terms of quality and price.  Please give us a daytime phone number we can reach you at for your approval.